Privacy Policy And Cookie Policy

Effective: 1st June 2013 – reviewed 8th May 2018

We are committed to protecting and respecting your personal privacy. Our intent is to inform you and ask for consent — we do not assume we have it. Our storage policy on contact email addresses collected with forms have a 24 month shelf life, whereas if there is no contact between us in that timeframe, we will delete your form entry and remove you from our website database. As we have independently emailed you, our mailing system and CRM will keep your contact name and address on file until the time that is also removed from our mail client or CRM. We have a 12 month policy on unreturned emails and 24 month policy on our CRM contact manager system.

All general forms on our website have specific double optin features to our newsletter list, and include messages like “I consent to my submitted data being collected and stored”. If you do not agree to this, please contact us by alternative methods to avoid any potential misunderstanding. At any stage, you can click the unsubscribe option in the footer of our newsletters or simply send us an email to request your data to be removed from our systems. We will oblige in due course.

Should you send us an email via the contact form, your name, email address and message will be emailed to us (as you would expect). This information is kept private and SSL secured in our CRM. We will store this information within our own email system so that we are able to respond to you. If you selected to optin to our newsletter, our CRM system will take your email address, first and last name and add to our newsletter list for future correspondence. We will not share this data with third party businesses to market to you.

Should you comment on a blog post or web page on this site, then your name, email address, IP address and the message will be stored in our website database (as you would expect). This makes your name, website address and comment (but not your email address) viewable by the general public on the website.

The website does use cookies when you browse this website. These are used to ensure proper running of this website, and also to help us improve your experience when browsing.

We use 3rd Party / Tracking / Advertising cookies on this website, including Google Analytics, Google Search Console, Fastbase analytics and WordPress stats, all of which to help us understand how potential customers interact with our website and make the experience better for you.

NONE OF THE INFORMATION WE GATHER VIA COOKIES IDENTIFIES YOU AS AN INDIVIDUAL – IT IS ALL ENTIRELY ANONYMOUS.

The cookies we use are detailed below:

Cookie Type Duration Description
Blog/Post Comments Persistent 1 year If you leave a comment on the website e.g. on a page, article or blog post, then a cookie may be stored to ‘remember’ your email address for the next time you post (should you choose the “remember me” option).
Cookie Header Persistent 1 year In the Footer of each web page on this site you will see a message alerting you of our privacy and cookie policy. If you’ve seen this message once, you probably won’t want to see it again. We use a cookie to remember this setting. User data is all anonymous.
Analytics To understand how people use our site, and to discover areas on our site with issues, we use Google Analytics. Most websites use some sort of analytics program like this. The data it collects helps us see things like how many people visit our site, which country they are from, how many pages they visited, how fast our site loaded, and so on. All data collected is completely anonymous, it does not identify you as an individual in any way.
WordPress Persistent 1 year WordPress is the Content Management System (CMS) that runs this website. It uses a cookie when logging in and out and is essential for proper website operation. It is only set if you are a registered user, so for most people, it is not set at all. User data is all anonymous.